Privacy Policy

1. Information we collect

Information you provide

• Name, email address, mobile number and shipping / billing address when you place an order or create an account.
• Details you share when you contact customer support, request a return or exchange, or subscribe to updates.
• Bank account or UPI details you share with us only for the purpose of refunding Cash on Delivery orders.

Information collected automatically

• Device and browser information, IP address, pages visited and time spent on the Website.
• Cookies and similar technologies used to keep your cart, remember preferences and understand site usage.

Payment information

Online payments are processed by our RBI-authorised payment gateway partner. We do not collect or store your card number, CVV, UPI PIN or net-banking credentials on our servers. Payment data is handled directly by the payment gateway in accordance with PCI-DSS standards.

2. How we use your information

• To process, confirm, ship and deliver your orders, including Cash on Delivery orders.
• To process returns, exchanges, cancellations and refunds.
• To send order updates by SMS, email or WhatsApp.
• To respond to queries and provide customer support.
• To prevent fraud and misuse of our Website and services.
• To improve our products, Website and customer experience.
• To send offers and promotional messages, only where you have opted in. You can opt out at any time.
• To comply with legal, tax and regulatory obligations.

3. Sharing of information

We do not sell or rent your personal information. We share it only with:

• Payment gateway partners to process online payments and refunds.
• Courier and logistics partners to deliver orders and pick up returns.
• Service providers such as hosting, email and SMS providers who work on our behalf under confidentiality obligations.
• Government or law-enforcement authorities when required by law.

4. Cookies

We use cookies to operate the Website (for example, to keep items in your cart) and to understand how visitors use it. You can disable cookies in your browser settings, but some features of the Website may not work properly as a result.

5. Data security

We use reasonable security practices, including SSL/TLS encryption, access controls and secure hosting, to protect your information as required under the Information Technology Act, 2000 and the rules made under it. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data retention

We keep your personal information only as long as needed to fulfil the purposes in this policy, including to meet legal, accounting and tax requirements. After that, it is deleted or anonymised.

7. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Access and review the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete your information, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.

To exercise these rights, email us at info@induethnicwear.com.

8. Children's privacy

Our Website is not intended for children under 18. Purchases on behalf of minors must be made by a parent or legal guardian.

9. Third-party links

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

11. Grievance Officer

If you have any concerns about how your personal information is handled, please contact our Grievance Officer:

• Email: info@induethnicwear.com
• Phone: +91 78418 05178
• Address: Old MIDC, Kashinath lodge, Jalgaon, Maharashtra 425001, India