Return & Exchange Policy

1. Eligibility for return or exchange

A product can be returned or exchanged only if:

• The request is raised within the return / exchange window from the date of delivery.
• The product is unused, unwashed, unaltered and in the same condition as received.
• All original tags, labels and packaging are intact.
• Any free items or accessories received with the product are returned along with it.

2. Non-returnable products

• Customised, altered, stitched-to-measure or personalised products.
• Products marked "Final Sale" or "Non-returnable" on the product page.
• Innerwear, blouse pieces that have been cut or stitched, and accessories for hygiene reasons.
• Products damaged due to misuse, improper washing or wear by the customer.

3. Damaged, defective or wrong products

If you receive a damaged, defective or wrong product, please inform us within 48 hours of delivery with clear photos of the product, tags and package (an unboxing video is helpful). We will arrange a free replacement or a full refund, including any shipping charges.

4. How to request a return or exchange

1. Email info@induethnicwear.com or WhatsApp / call +91 78418 05178 with your order ID, the product(s), the reason, and photos of the product.
2. For exchanges, mention the size or colour you would like instead.
3. Our team will confirm eligibility within 1–2 business days.
4. We will arrange a reverse pickup from your address for serviceable pin codes. If reverse pickup is not available, we will ask you to self-ship the product to: Old MIDC, Kashinath lodge, Jalgaon, Maharashtra 425001, India.
5. Pack the product securely in its original packaging with all tags attached.

5. Exchanges

• Exchanges are available for a different size or colour of the same product, subject to stock availability.
• The replacement product is dispatched once the original product is picked up and passes quality check.
• If the requested size or colour is unavailable, you can choose another product of equal value or opt for a refund.
• Each order is eligible for one exchange per product.

6. Returns and refunds

Once the returned product reaches us and passes quality check, your refund is processed as described in our Cancellation & Refund Policy:

• Prepaid orders: refunded to the original payment method.
• Cash on Delivery orders: refunded by bank transfer or UPI to the account details you share with us.

7. Quality check

All returned products go through a quality check. If a product does not meet the eligibility conditions above, the return or exchange will be rejected and the product will be shipped back to you.