This policy explains how you can cancel an order placed on Indu Ethnic Wear and how and when refunds are processed for prepaid and Cash on Delivery (COD) orders.
1. Order cancellation by customer
- You can cancel your order any time before it is dispatched by emailing info@induethnicwear.com or calling +91 78418 05178 with your order ID.
- Once an order has been dispatched, it cannot be cancelled. You may refuse the delivery or request a return after delivery as per our Return & Exchange Policy.
- Customised, altered or made-to-measure orders cannot be cancelled once production has started.
2. Order cancellation by us
We may cancel an order if the product is out of stock, the delivery pin code is not serviceable, there is a pricing or listing error, or the order appears fraudulent. In such cases you will be informed and any amount paid will be refunded in full.
3. When you are eligible for a refund
- A prepaid order is cancelled before dispatch (by you or by us).
- A product is returned within 7 days of delivery and passes our quality check, as per the Return & Exchange Policy.
- You received a damaged, defective or wrong product and a replacement is not available.
- A prepaid order is lost in transit or returned to us undelivered due to a courier issue.
4. Refund timelines and mode
| Payment method | Refund mode | Timeline |
|---|---|---|
| UPI / Cards / Net banking / Wallets (prepaid) | Original payment method | Initiated within 2 business days of approval; credited in 5–7 business days depending on your bank |
| Cash on Delivery (COD) | Bank transfer (NEFT/IMPS) or UPI to the account you share with us | Within 5–7 business days of approval and receipt of your bank / UPI details |
Refunds for returned products are approved only after the item reaches our warehouse and passes a quality check. You will receive an email or SMS once your refund is initiated.
5. Shipping and COD charges
- For returns of damaged, defective or wrong products, the full amount including any shipping charges will be refunded.
- For other returns, the product price is refunded. Original shipping charges and COD charges (if any) are non-refundable.
6. Non-refundable cases
- Products returned after the 7-day return window.
- Products that are used, washed, altered, damaged by the customer, or without original tags and packaging.
- Products listed as non-returnable in our Return & Exchange Policy.
7. Delayed or missing refunds
If you have not received your refund within the timeline above, please check with your bank or card issuer first, as processing times vary. If you still haven't received it, contact us at info@induethnicwear.com with your order ID and we will share the refund reference number.
Questions?
Reach our customer care team at info@induethnicwear.com or call +91 78418 05178 (Monday to Saturday, 10:00 AM – 7:00 PM IST).